Online Banking Security
We’re committed to protecting your financial information and helping you recognize and report suspicious activity.
Online Banking Safety Tips
- Use strong passwords: Combine letters, numbers, and symbols. Avoid using personal info.
- Enable two-factor authentication: Adds an extra layer of protection.
- Keep software updated: Ensure your browser and antivirus are current.
- Avoid public Wi-Fi: Use secure networks when accessing your accounts.
- Log out after sessions: Especially on shared or public devices.
Fraud Prevention
We actively monitor for unusual activity and use encryption to protect your data. Here’s how you can help:
- Watch for phishing emails or messages: We’ll never ask for your personal information, PIN or password via email or text message.
- Know who you are talking to – Don’t trust unknown callers: Hang up and call the bank directly yourself. Never give out personal information when someone calls you. Phone numbers can be faked.
- Look out for fake emails or messages: If something looks odd, don’t click.
- Monitor your accounts: Report any unfamiliar transactions immediately.
- Shred sensitive documents: Protect your personal information offline too.
Report Suspicious Activity
If you think you’ve been targeted by fraud or notice something unusual:
- Call us immediately at (575)461-0191
- Email the bank: Operations@tucfed.com
- Visit your local branch for in-person support
We take every report seriously and will work with you to secure your account.